T&C – GEL

+971 4 388 1880

g u l f e x p r e s s

TERMS & CONDITIONS

- GULF EXPRESS LOGISTICS L.L.C maintains the https://gulf-express.ae/ Website ("Site").

- United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law.

- Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

- Visa or MasterCard debit and credit cards in AED will be accepted for payment

- The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

- We will not trade with or provide any services to OFAC and sanctioned countries

- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

- Cardholder must retain a copy of transaction records and https://gulf-express.ae/ policies and rules

- User is responsible for maintaining the confidentiality of his account
PRIVACY POLICY

- All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

- https://gulf-express.ae/ will not pass any debit/credit card details to third parties

- https://gulf-express.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://gulf-express.ae/ (website) cannot guarantee the security of any information that is disclosed online

- https://gulf-express.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
COOKIE POLICY

- https://gulf-express.ae/ uses cookies to improve your experience while using our website.

- Cookies are small files stored on your device which help us remember your preferences and understand how you use our site.

- We use cookies for system administration, to help us analyze site usage, and to personalize content and ads.

- By continuing to use our website, you consent to our use of cookies in accordance with this policy.

- You can manage or disable cookies through your browser settings at any time. However, please note that some parts of the website may not function properly if you disable cookies.

- We do not use cookies to collect personal information without your consent.

- For more details on how we handle and protect your data, please refer to our Privacy Policy.
DELIVERY POLICY

- Our delivery process ensures that all shipments are handled with care and delivered in good condition via trusted courier services.

- Customers must keep the proof of delivery receipt signed and confirmed at the time of delivery.

- Delivery fees apply for local and international shipments, if applicable. Some products may qualify for free delivery — details will be provided at checkout.

- Estimated delivery time for local orders is typically within [2-5 business days], while international delivery times may vary depending on the destination and courier. Customers will receive tracking details once the order is dispatched.

REFUND POLICY

- We value our customers and strive to ensure satisfaction with every purchase.

- If you are not completely satisfied with your purchase, you may request a refund subject to our terms and conditions.

- To be eligible for a refund, the product must be returned unused and in its original packaging within the specified return period stated on the product page or invoice.

- Refund requests must be submitted through our customer support team with proof of purchase and reason for return.

- Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.

- Shipping and handling fees are non-refundable unless the product is defective or the wrong item was delivered.

- We reserve the right to reject refund requests that do not comply with our policy.
RETURN POLICY

- We accept returns within 7 days of receipt, only if the delivery packaging has not been opened or if the products are damaged or the wrong product was delivered.

- Please notify us and return the item in its original packaging. In such cases, we will endeavour to send you a replacement or refund the payment.

- We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging.

- If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.

- Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.

- Shipping and handling fees are non-refundable.

- For products or services with a no refund and no cancellation policy, this must be clearly communicated to cardholders before the purchase decision is made to prevent misunderstandings and disputes.
CANCELLATION POLICY

- Orders can be cancelled within 24 hours of placement if they have not been processed or shipped.

- To cancel, please contact our customer support with your order details.

- Approved cancellations will be refunded through the original mode of payment within 10 to 45 days, depending on the issuing bank.
CONTACT US

- Company Name: GULF EXPRESS LOGISTICS L.L.C

- Email Address: info@gulf-express.ae

- Phone Number (UAE): +971 4 388 1880 [your UAE phone number]

- P.O. Box: 97249

- Office Address: AlShafar-Building-Office139 Sheikh Zayed Rd,Dubai, UAE

- Country: United Arab Emirates

Where to Find Us

We are dedicated to providing exceptional global shipping services to our clients, delivering innovative and reliable shipping solutions that ensure safe and timely arrival of goods to destinations worldwide.

TERMS & CONDITIONS